We offer worldwide delivery free of charge. Standard delivery takes approximately 3 weeks and is handled by the national postal service. Each customer receives a tracking number to monitor their parcel online. Express delivery is available for an additional fee, which varies based on the weight of the goods, with delivery times of 7 to 10 days. The seller is responsible for the parcel until it clears customs.

IMPORTANT: Some countries may have restrictions on the import of fur and fur products. It is the buyer's responsibility to be aware of their country’s customs regulations.

Payments can be made by bank card directly on the website. We also accept PayPal, Paxum, and USDT.
For items priced over $500, installment payments are available. Products such as fur coats, sets, and blankets are processed after a 20% prepayment. Delivery will only be made once full payment has been received.

If you decide to cancel a fully or partially paid order, a refund will be issued based on the amount of work already completed and the specifics of your order.

We take pride in our excellent reputation and 100% customer satisfaction. So every issue is resolved honestly and fairly.

While it's rare, there may be instances where the size isn't quite right. If that happens, we're happy to send a replacement once the original item is returned.

We've never had a product returned due to dissatisfaction, but if that ever occurs, we’ll work with you to arrange a refund or replacement to ensure your complete satisfaction.

We take pride in our excellent reputation and are committed to maintaining it.

Yes, we are located in Kyiv, Ukraine, where occasional shelling, power outages, and other challenges occur due to the ongoing war of aggression waged by Russia against our country. However, this is the reality in which we live, work, and raise our children. We have adapted to these conditions, secured independent power sources, and fully guarantee the fulfillment of all orders.

You will definitely receive your order!

Creating new designs takes time. Not every decision is perfect from the start, and we constantly refine our work to ensure each product meets the highest standards. Multiple artisans may be involved in crafting your item, and while I do my best to provide realistic timelines, custom tailoring can be unpredictable—especially during the busy autumn season.

I sincerely apologize for any possible delays and ask for your understanding. If your order is intended as a gift, please let us know in advance and clearly communicate your deadlines.

Art takes time.

1) I recommend storing the product so that the fur is not pressed or crushed. Combing or brushing will help loosen and rejuvenate the fur.

2) Store away from direct sunlight as sunlight will damage the fur and will accelerate yellowing.

3) A good way to clean greasy dirt out of your fur is with the help of talcum powder. I recommend gently rubbing the talcum powder into the fur and then combing the fur to remove.

4) In the case of "protein contamination". I recommend letting it dry and then brushing it out of the fur.

5) Intense friction will damage your fur. Combing or brushing will help to partially restore and rejuvenate your fur.

6) The best way to dry your fur if it becomes wet is to leave the garment hanging in a well-ventilated area away from direct heat and sunlight.

7) a gentle stream of compressed air from a distance is another way to help aerate and rejuvenate your garment.

Enjoy your new fur!